Refund policy
Returns & Cancellations
Our Quality Guarantee: We take pride in our craftsmanship. If your order arrives damaged, defective, or incorrect, you may request a return within 14 days of delivery.
Bespoke Orders: Because our custom-made pieces are created specifically for you, they are not eligible for cancellation or return unless a manufacturing defect is present.
Items must be returned in their original packaging and in unused condition.
How to Start a Return
- Contact Us: Email info@formera.shop within 14 days, including clear photos of the issue.
- Review: Our dedicated team will assess your request and respond within 48 business hours.
- Resolution: Once approved, we will coordinate a repair, a replacement, or a refund. Please note that all refunds are processed back to the original payment method used at checkout.